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If they want the explanation for the errors
on the CD, wouldn?t the most USEFUL location
be within the actual error message itself?
The user wants and needs the information
about the error WHEN the error occurs, so
provide it as part of error message. Having
the user hunt down a list of error messages
takes the user at least a step away from
where they need it. How may people read the
list of error messages BEFORE they get an
error? If the information concerning errors
is provided WITH the error, maybe the list
would not be needed as a separate entity.
CB
Rhina writ:
Her main requirement is that it must be
included with the CD, and not in the printed
material, because she feels that will
"make up" for the absent Help(HA!)
_____________________________Speaking of
which, what's the consensus on this: a
product manager wants me to include a list
of screenshots of all the possible error
messages a user might encounter using our
software with a short (2-3 sentence)
description of what it means because the
product has no Help. . .
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