Re: Difference btn Trainers and Tech Writers (was RE: DON'T DO IT!!!)

[Kevin McLauchlan <kevinmcl -at- magma -dot- ca>]

On Friday 09 August 2002 22:47, Megan Golding wrote:


> From my experiences, I'd theorize that the practicality of 
documented
> procedures improves with more time spent with actual users. 

In my four years with my current employer, I've yet to meet an
actual "user".

The closest I've come was to shake hands, or to be in the room 
with customer corporate reps when our product was being 
demo'd, here in our own labs.

Those reps were usually relatively senior people from the 
prospective customer company and were never the grunts who would 
actually install and use our stuff. In many cases, they weren't 
even from the same company, since the customer company would 
be re-selling our product as part of their offering.

I know I'm missing out, but.... hell will freeze over before I lay 
my own credit card on the counter to buy an airline ticket to 
visit one of our end-users.  The docs will just have to continue
to be my best guess, tempered by comments from our customer 
support and sales-eng representatives.

/kevin
-- 
"DIRty DEEDS, and they're DONE dirt cheap."
[Sing it with me, now...]


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Save up to 50% with RoboHelp Deluxe. Get 2 great products for 1 low price!
You'll get RoboHelp Office PLUS RoboDemo, the software demonstration tool
that everyone's been talking about. Check it out and save!
http://www.ehelp.com/techwr-l

TECHWR-L is supported by ads and sponsorships...and donations.
You can help maintain the TECHWR-L community with donations
at http://www.raycomm.com/techwhirl/abouttechwhirl/donate.html

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit
http://www.raycomm.com/techwhirl/ for more resources and info.