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-----Original Message-----
From: Hart, Geoff [mailto:Geoff-H -at- MTL -dot- FERIC -dot- CA]
Sent: Monday, August 12, 2002 8:51 AM
To: Techwr-L (E-mail); David Downing
Subject: Don't do it!!!
<<I'd bet that the people who wrote this actually
spent time watching how people work with the product, discovered that
large
numbers of users made the same mistake, then figured out how to minimize
the
problem it through documentation. >>
In fact, yes, the trainer said she got the idea for that additional
first step from being "out in the trenches."
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