TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: These users have us stumped! From:Maggie Pierce Secara <maggiros -at- yahoo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 23 Oct 2002 12:40:41 -0700 (PDT)
This sounds like a training issue to m e, not
something that can be fixed (or even addressed) by the
documentation.
Most of my doc around here starts with a few pages on
how to get around the application, but even that
begins with stating that we assume they've used
Windows. If not, talk to their supervisors or
trainers. Then I define click, right-click, and a few
other basics anyway. But if they have never seen a
comuputer before, you can't fix that--unless you want
to write an Idiots Guide to the Big Paperweight On
Your Desk.
If the trainers know their students don't know what to
do with a mouse, they should show them.
> The end users do not know how to use a computer. At
> a recent training session (10 students) three
> students picked up their mice and touched the screen
> with it when told to "Point at the icon with your
> mouse." The lady managing these users says that they
> can't understand the context sensitive on-line help
> that says, "Right-click on XXX and select YYY from
> the list." and includes a screen shot of the cursor
> pointing at XXX and another screen shot of the
> expanded list with YYY highlighted.
>
__________________________________________________
Do you Yahoo!?
Y! Web Hosting - Let the expert host your web site http://webhosting.yahoo.com/
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Buy ComponentOne Doc-To-Help 6.0, the most powerful SINGLE SOURCE HELP
AUTHORING TOOL for MS Word. SAVE $100 on the full version and $50 on the
upgrade. Offer ends 10/31/2002 (code: DTH102250). http://www.componentone.com/d2hlist1002
All-new RoboHelp X3 is now shipping! Get single sourcing, print-quality
documentation, conditional text and much more, in the most monumental
release ever. Save $100! Order online at http://www.ehelp.com/techwr-l
---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
