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Subject:RE: What do you say.... From:Shea Michael EXT <Michael -dot- Shea -dot- extern -at- icn -dot- siemens -dot- de> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Fri, 8 Nov 2002 14:23:20 +0100
You say...
Dear So-and-so,
Thank you very much for taking the time to look at document X. Your comments are vital to the development of the documentation which is an integral part of Product_X.
Sincerely
your name here
The idea is to generate good will and the feeling that the developer can contact with information any time. Sure the developer screwed up this review, but hopefully the next one will go better.
You may also want to add a note like "although your comments came to late to incorporate (all of them) into the latest document release, I will be sure to include them the next time the document is updated." Here you let the developer know that their comments are important to you even if they are hopelessly late.
Michael Shea
XpressLink Documentation
c/o ICN AS BA ST2
+49 89 722-52589
michael -dot- shea -dot- extern -at- icn -dot- siemens -dot- de
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Michael Shea
ROSEMANN & LAURIDSEN GMBH
Am Schlossberg 14, D-82547 Eurasburg, Germany
-----Original Message-----
From: Stevenson, Rebecca
Subject: What do you say....
First thing on a Friday morning when you get in an egregiously late review from a developer... who was looking at the wrong draft?
One more week to go on this project. *sigh*
Rebecca Stevenson
Technical Writer
Workscape, Inc.
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