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Re: 2Work as a "help" system -- anyone have experience with it?

Subject: Re: 2Work as a "help" system -- anyone have experience with it?
From: Chris <cud -at- telecable -dot- es>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 19 Nov 2002 10:31:41 +0100


Well, I just had an experience with their web site. If what they say is true - that you can include custom information/data - then I would ask the simple question... Can I add HTML help (or whatever help format) units wherever I want? That would make it so you have the best of both worlds.

It looks like they're interested in big installations - if you're big enough I'm sure they will modify it so it works for you. The other thing I would look into is how long you expect them to stay in business. Just a reality to consider...

Situation: My manager's manager just asked us to look at a product called
"2Work" for a quick evaluation/fit analysis. The company is ThinkSmart
Performance Systems, LLC out of Norcross, Georgia. I've asked the company
for a trial copy or demo so that I can do an initial analysis for my
executive. Using the company's words, it is a context-sensitive product
that provides any information that a user needs to successfully complete
data entry functions in an application--from policies and procedures to
step-by-step instructions, and, from dynamic information to last year's
sales data. For the curious, you can read what it is on the company's web
site, http://thinksmartps.com/default.asp . The hype is slanted towards
training, not help. I doubt that it has the navigational lookups (table of
contents, search, find) that I think a help system should include. Still,
there were some interesting angles in the PowerPoint presentation on the
web site.


--
Chris Despopoulos, maker of CudSpan Freeware...
Plugins to Enhance FrameMaker & FrameMaker+SGML
http://www.telecable.es/personales/cud/
cud -at- telecable -dot- es




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