What do we do all day? WAS: Now is the winter of our dis-CONTENT (was Content vs. Style)
Jim,
This must be the arguement that you are using to keep yourself in work. Applying Paretian analysis to your comment:
What you have written covers the questions of 20% of your audience
This means that to answer the questions of the other 80% you will need to write the other 80% of the documentation as well!
Deadline, what deadline?
Regards,
Ant
Jim Shaeffer wrote:
I agree with Mike Bradley (quoted below) and with the other advice I've seen posted so far.
However, you do use the word "mostly". Documenting for our
typical users is good, but if non-typical users are going to cause 80% of the support calls, shouldn't our documentation target them? Focusing on the typical user may not be the best way to maximize the value of our work.
Lisa A. Roth
ECOG
900 Commonwealth Ave
Boston, MA 02215
Phone: (617) 632-3610
Fax: (617) 632-5414
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Check out SnagIt - The Screen Capture Standard!
Download a free 30-day trial from http://www.techsmith.com/rdr/txt/twr
Find out what all the other tech writers, including Dan, already know!
Order RoboHelp X3 in November and receive $100 mail in rebate, FREE WebHelp
Merge Module and the new RoboPDF - add powerful PDF output functionality
to RoboHelp X3. Order online today at http://www.ehelp.com/techwr-l
---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.
References:
Documenting for the non-typical user? WAS: Fields arranged as a s entence: From: Jim Shaeffer
Re: Documenting for the non-typical user? WAS: Fields arranged as a s entence: From: Anthony Davey
Previous by Author:
Dept. of Defense cost per page
Next by Author:
RE: FrameMaker Question
Previous by Thread:
Re: Documenting for the non-typical user? WAS: Fields arranged as a s entence
Next by Thread:
Remember secretaries? (was RE: Proof that content is more important than style)
Search our Technical Writing Archives & Magazine
Visit TechWhirl's Other Sites
Sponsored Ads