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This post is partly in response to Tom M., who wanted
another topic.
Another topic discussed at the Hackos seminar I
attended recently (which I mentioned on another
thread) was encouraging users to learn by
experimentation. Hackos indicated that user
documentation should indicate to the user how to
recover from errors. People learn when they make
errors.
In practical terms, has anyone tried to encourage
experimentation by users in user docs? How do you
approach error recovery?
Obviously experimentation is not appropriate for
nuclear plant workers or some such thing.
Lois Patterson
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