[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: FW: best practices for factory worker/plant personnel documentation

Subject: Re: FW: best practices for factory worker/plant personnel documentation
From: DaveC <peninsula -at- covad -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 12 Dec 2002 11:41:11 -0800


What's the best format to use when documenting operating procedures inside a
plant? Would workers read a manual? Would you recommend setting up a kiosk
where workers could access the most recent operating procedures via an
Intranet? Should the operating procedures be printed out and mounted on the
wall?

In some circles these references are called "Job Aids" because they are close at hand for the person performing the job.

Are these procedures that the employees are familiar with? Are these simply "what has changed in the process, today?" updates you want to convey? Or are these "I'm a new employee and they told me to come and read this to find out how to do this procedure"? In other words, what will be the experience level of the target audience?

How critical are the procedures ("Attach widget A to widget B using screw C"? "Align plutonium pellet with detonator pin"?)

How complex (quite a relative term, I know) are the procedures?

How many different procedures are there?

In general I find that graphics (illustrations with arrows) have the broadest appeal and highest "information conveyance" efficiency (ie, fewest "stoned deer in the headlights" looks).

Dave

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Check out SnagIt - The Screen Capture Standard!
Download a free 30-day trial from http://www.techsmith.com/rdr/txt/twr
Find out what all the other tech writers, including Dan, already know!

Order RoboHelp X3 in December and receive $100 mail in rebate, FREE WebHelp
Merge Module and the new RoboPDF - add powerful PDF output functionality
to RoboHelp X3. Order online today at http://www.ehelp.com/techwr-l

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.


References:
FW: best practices for factory worker/plant personnel documentation: From: Dynamic Document eDesign

Previous by Author: RE: Anyone know anything about The Help Factory?
Next by Author: Re: Terminology: NIC on board ?
Previous by Thread: Re: FW: best practices for factory worker/plant personnel documentation
Next by Thread: RE: best practices for factory worker/plant personnel documentati on

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads