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Re: TOC article in INTERCOM -- things that made me go "HUH??"

Subject: Re: TOC article in INTERCOM -- things that made me go "HUH??"
From: Gordon Meyer <gordonmeyer -at- mac -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Sat, 14 Dec 2002 18:34:13 -0800



On Friday, December 13, 2002, at 08:58 AM, jgarison -at- ide -dot- com wrote:

IMHO, I think most TOCs in online help are unusable, unused, and a waste of
time.

Hear, hear, John! I have personally watched numerous user studies where participants spent a long time, and got very frustrated, while "treasure hunting" the topic they wanted among the hundreds of choices offered in a TOC. In contrast, those who searched, found their information in just seconds. If a user knows what they're looking for then searching is much faster.



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