Re: Reporting Structure/Work Model for Documentation Department

[Andrew Plato <gilliankitty -at- yahoo -dot- com>]

<mary -dot- kendig -at- convergys -dot- com> wrote in message news:180503 -at- techwr-l -dot-  -dot-  -dot- 

> Does the doc group function as a "center of excellence," producing doc
> standards and templates for others in the company to follow, providing
> guidance and recommendations for all doc issues, etc.?

None of these things would make a tech pubs department a "center of
excellence."  More like a "center of mediocrity." A true "center of excellence"
for a doc department would be a team of writers with exceptional *technical*
knowledge about their employers products and services and the ability to help
both customers and internal staff use and understand those goods and services
through comprehensive and insightful documentation & training materials.
Templates and standards are of minimal consequence. 

Andrew Plato 

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