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Creating one help system for user groups with different access rights
Subject:Creating one help system for user groups with different access rights From:"Rasil Ahuja" <rahuja -at- carekey -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 8 Jan 2003 18:11:37 -0500
Hi, All.
I am developing help using RoboHelp for a web application that, based on your login, displays different menu options. For example, Company A bought our product with X features. Company B, on the other hand, bought the product with Features X and Y. I would prefer to not create a generic help system that covers ALL features because it might be confusing to those users who will not have access to nor see those features.
But outside of creating separate help systems for each type of login group, I don't see how I can address this issue. I called RoboHelp to find out whether it is possible to create multiple TOCs for the same help application -- I'm still waiting for the call back. Has anyone else encountered this? If so, how did you tackle this problem? The product is customized to some degree for each new client. Creating multiple help projects for each login group will create a huge update issue as the number of clients increase because most of the help pages will still apply to all users.
Thanks in advance for the advice!
~Rasil
Rasil Ahuja
CareKey, Inc.
rahuja -at- carekey -dot- com
617.375.6700 ext. 25
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