On-Line Help Facilities Vs Hard Copy

[Rachael Leyba <lrjleyba -at- mindspring -dot- com>]

Help!

I'm writing a final paper for school and I need some statistics that 
emphasize the cost savings (soft or hard dollar) of investing in a good 
help facility for customized software.  As you probably know, for the 
really complex systems, on-line help can take up a big chunk of the 
development budget and it's usually the first thing to get nixed.  

Does anyone know of any studies, statistics, white papers, research 
papers or anything out there that I can refer to?  I've tried RoboHelp 
community and searched through the labyrinth at Microsoft's site.  I 
must be using the wrong key words for my search because I can't find 
anything.  Even if you don't know of any studies, key word and search 
string suggestions would be greatly appreciated.

I just can't believe that this information is buried out there somewhere.

Thanks

Rachael Leyba



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