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Re: Are you using personas?

Subject: Re: Are you using personas?
From: "Karen E. Black" <kblack_text -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 30 Jan 2003 10:11:27 -0500


I first read about personas here:

http://www.uie.com/Articles/user_research/index.htm

Unfortunately, our Sales people don't believe we actually HAVE users, they just want to impress their clients (Canadian financial institutions).

I like the idea, but to take the time to research and develop personas for our apps is out of scope. We are very close to entering the mid-90s in this company.

From: Steven Brown <stevenabrown -at- yahoo -dot- com>
One of the latest trends in our industry is the
"persona," which as most of you probably know is
similar to a user profile but is actually very
different. I attended an STC webinar a few weeks ago
where I learned more about creating and using
personas, but I'm interested in hearing some success
stories from the real world.

Are you creating personas before you create
documentation? If so, how have they made a difference
in the documentation you deliver? We're looking for
specific, concrete examples.


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