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Subject:RE: Uncooperative SMEs From:"Samuel Choy" <schoy -at- us -dot- ibm -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 20 Mar 2003 17:14:17 -0600
>Well...you -do- need buy-in at various levels:
What I'm trying to say that if you have uncooperative SMEs, its a bad idea
to run to your manager to try to **force** cooperation from them. Most
companies have some sort of escalation procedures to force compliance. But
that should be something you reserve only when everything else has failed.
>Remember that SMEs are people too.
Contrary to popular belief in tech-writing circles, this is true. And its
my main point.
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