Common approach to documentation

["Simpson, Andrew" <ASimpson2 -at- averyberkel -dot- com>]

Has anybody got experience of trying to bring 2 separate authoring
departments to a more common approach to documentation.

The company I work for recently merged with a US company. We now have 2
authoring departments; a small team in the US producing books for North
America & Canada, and  a larger team in the UK doing the European / rest of
world books & world-wide translations.

An immediate problem has been the amount of documentation re-work involved
when taking the US products here in the UK and vice versa.
The 2 departments produce very different documents (exaggerated by the fact
that one dept uses  Framemaker, whilst the other uses Pagemaker).

I have tried to get a discussion going to look at what compromises can be
made and how we can move forward, but have met with stubborn resistance to
any change.

Any ideas?



Andy Simpson
Avery Berkel, Team Leader Technical Author
mailto:asimpson2 -at- averyberkel -dot- com <mailto:asimpson2 -at- averyberkel -dot- com> 
Tel: +44 (0) 121 568 1674


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