Re: Antwort: Re: Responsibility, blame, managers, and getting the job done

[jenny_berger -at- fairfieldresidential -dot- com]

First, I'm not saying Bonnie is wrong. I'm saying I disagree. The fact 
that I do disagree doesn't mean I'm being obtuse or laying out a moral 
judgement -- it means I have a difference of opinion.

As for what I do agree with....I do agree that management's role is to 
foster a positive working environment in which cooperation can occur. I 
don't agree that management should legislate that cooperation with policy. 
There wasn't anything in Bonnie's comments to suggest she wouldn't take 
the direct route with an SME first, but there also wasn't anything to 
indicate that she would. I was merely offering another perspective, Eric.


Jenny Berger
Technical Writer
Information Systems
Fairfield Residential





eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com
04/08/2003 12:51 PM

 
        To:     jenny_berger -at- fairfieldresidential -dot- com, TECHWR-L -at- lists -dot- raycomm -dot- com
        cc: 
        Subject:        Re: Antwort: Re: Responsibility, blame, managers, and getting the job done




>>And my preference for interpersonal issues is to work it out
>>directly with the other person, without involving a third-party. The
>>developers I've worked with that way (so far) have appreciated that, as
>>have management.

And if that method fails to work? If after talking directly to the other 
person
THEY go to management and management tells you to stop bothering them?

Looks like a lot of people (not just Jenny) are looking for what to 
disagree
with and get worked up over as apposed to reading posts looking for what 
they
might agree with. Not encouraging and may explain why so many have 
rancorous
relationships with their SMEs. Nothing posted to date by Bonnie has 
suggested
that she wouldn't try talking directly with the person involved first.

But, if management has not been positively encouraging cooperation or has 
infact
been working against it where do you stand? Right where Bonnie has been 
saying.
It's the place of management to foster a positive working environment and
encourage cooperation. A good manager should also be able to know when to
encourage two people to sort out their problems together and when to go
bunny-stomp a repeat offender into submission. But one way or another, 
Bonnie is
absolutely right. Management needs to be there to support BOTH sides and 
ensure
the satisfactory completion of the project.

Eric L. Dunn






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