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RE: Advice for writing a user manual/documenting business process
Subject:RE: Advice for writing a user manual/documenting business process From:"Dick Margulis " <margulis -at- mail -dot- fiam -dot- net> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 17 Apr 2003 12:45:56 -0400
"Lisa Wright" <liwright -at- earthlink -dot- net> wrote:
>
This is
>where you really get to be a detective. The folks you are interviewing
>probably know their jobs so well that they don't think about and can't
>articulate everything that they do. You will have to pay very close
>attention! Ask a lot of "why" questions."
And, if you find a willing subject, make a video of what the person is doing, so you can analyze it later. Obviously, if this is going to make the person uncomfortable, don't do it; but it's faster than taking notes if the operation is complicated in any way.
Dick
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