Re: How Many Trees? (WAS: URGENT: Immediate ethical issue

[DaLy <swiggles247 -at- yahoo -dot- com>]

Sharon,

I disagree with you. Initially people choose a product
based on brand/name recognition, price and
compatibility. Then after buying the product a few
review the documentation (even fewer request the docs
before buying a product), the rest just use the
product - and if something goes "wrong" they RTFM. 

If the documentation is good and they can "fix" their
problem without contacting technical support, they are
happy and may choose to purchase from that company
again. But, if the documentation is poor and technical
support stinks, they may never buy from that company
again.

Docs do matter, HOWEVER usability is much more
important.

DaLy

--- Sharon Burton-Hardin <sharon -at- anthrobytes -dot- com>
wrote:

> Docs matter. The myths don't help us. Docs are PART
> of the product.
> 
> sharon

__________________________________
Do you Yahoo!?
The New Yahoo! Search - Faster. Easier. Bingo.
http://search.yahoo.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Order RoboHelp X3 in May and receive a $100 mail-in rebate, PLUS
free RoboScreenCapture and WebHelp Merge Module. 
 
Order RoboHelp today: http://www.ehelp.com/techwr-l

ATTENTION FrameMaker Users:  Fill-out the following survey 
to receive a chance to win a FREE RoboScreenCapture. 
 
FM users only please: http://www.ehelp.com/techwr-2

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit
http://www.raycomm.com/techwhirl/ for more resources and info.