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Re: apologies

Subject: Re: apologies
From: Anthony Davey <ant -at- ant-davey -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 09 May 2003 19:10:25 +0100


Probably a question to direct to your marketing department. There is/should be a company policy in the approach to this situation.

Ant

Karen Neeb wrote:


Here's a question for you: when you have to send out a product revision, do you apologize for the inconvenience to the customer, or just give them the facts?

For example, yesterday I updated a set of release notes because the previous software version's installer was missing some files. If users had already received and installed the previous version, they will now have to uninstall it and install the revision.

Would you offer an apology in the release notes?

Karen





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References:
apologies: From: Karen Neeb

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