RE: Requesting feedback for a user guide - good or bad idea?

[John Posada <JPosada -at- book -dot- com>]

Claire...this has been discussed many times. You will find that either
nobody responds, or the response is not representative of their true
feelings.

I've found that the best way is to select a small handful of readers (5 or
less, maybe those who were in your beta program) who you know to be
particularly vocal, and discuss the feedback with them one on one. Not
survey forms, not web questionnaires, but real-live talking.

John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
NY: 212-414-6656
Dayton: 732-438-3372
"There are those who look at things the way they are, and ask why... I dream
of things that never were, and ask why not?"
-----Robert Francis Kennedy, 1968 presidential campaign


> I am interested in what people think about requesting 
> feedback from readers
> for a user guide.
> 
> My feeling is that I should provide people with an e-mail 
> address for any
> comments or suggestions, but I'm not sure if this is the 
> norm, or whether it
> is generally felt to be a good / bad idea.
> 
> Also, if this is something that other writers have included in
> documentation, where have you placed it? Proudly at the 
> front? Or tucked
> away at the back in the hope that nobody actually finds it?!
> 
> Any thoughts on this would be greatly appreciated.
> 
> -Claire

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