RE: ISO process writing

["Carly Martin" <carly1957_lists -at- earthlink -dot- net>]

When I did ISO process documents, they emphasized that ISO does not dictate
format.  The main tenent was that process was documented (however you chose
to do that as a company), that processes were repeatable, and that you
actually followed the processes as written.

A search on Google (http://www.google.com) for "document process examples"
turned up this:

http://www.isoeasy.org/iso_9000_process_documents.htm



-----Original Message-----

My company is going through the motions to get ISO 9000 certification, so I
am still gathering information to create processes. I have done lots of
research, but cannot seem to find any examples of processes to verify that
I'm on the right track.

Please help!

Jennifer Itatani
Technical Writer
Database Services, ESRI
909-793-2853, 1-2900



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