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Re: Held hostage by Adobe for $39.00

Subject: Re: Held hostage by Adobe for $39.00
From: Peter <pnewman1 -at- optonline -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 16 Jun 2003 15:57:12 -0400


John Posada wrote:

The person who answered the phone wouldn't, so I asked to be escalated to a
manager. The manager was a condescending ass.

Why do I have to beg or connive my way past a gatekeeper to simply install
an existing feature which I paid for when they make the error of omission by
not showing how to install an application that is included in the cost of
the software. I wasn't looking for instruction on how to use a feature which
can be found by reading the manual...I was looking for how to install
software that is in the installation disk. The selection page give the
option to install FM, Reader, and Webworks. Maybe they should have included
Distiller?


Hopefully, if enough of us make enough noise, that obnoxious practice will stop. Unfortunately, right now Adobe has few competitors for distiller and they feel they can get away with that nonsense. I am somewhat surprised though, that there have been so few complaints. Maybe Bruce will chime in here about a Linux app.

--
Peter


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References:
RE: Held hostage by Adobe for $39.00: From: John Posada

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