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Or, to zero in more directly on the point, you can't make rude people see themselves as rude, because they always feel they're justified.
-----Original Message-----
From: Rose -dot- Wilcox -at- pinnaclewest -dot- com [mailto:Rose -dot- Wilcox -at- pinnaclewest -dot- com]
You can't make people think about their posts. You can't make people do much at all.
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