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John Posada <JPosada -at- book -dot- com> wrote:
>
> Hi, guys...I've recently started using an application on our intranet called
> FogBugz where my readers can post bugs and suggestions. I've been using it
> for about a week and I've already seen benefits.
>
> Anyone else using something like this to collect feedback from their
> readers?
>
In a nice case of synchronicity, I've just started researching
bug tracking systems for the next update of our internal style
guide. Our internal bug tracking system is mainly designed for
tracking engineering bugs and is way too complicated (and
generates way too much confirmation email) for our purposes.
I found the following web-based tracking systems. If anyone
is using any of them, any feedback would be very welcome. Best
to send to me (janice -dot- gelb -at- sun -dot- com) rather than to the whole
list, and I will summarize.
ROBOHELP X4 - THE INDUSTRY STANDARD IN HELP AUTHORING
Buy RoboHelp by July 31st and receive a $100 mail-in rebate!
Find out more about RoboHelp X4: http://www.ehelp.com/techwr-l
Mercer University's online MS Program in Technical Communication Management:
Preparing leaders of tomorrow's technical communication organizations today.
See www.mercer.edu/mstco or write George Hayhoe at hayhoe_g -at- mercer -dot- edu -dot-
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