TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
My read of this article was that the "help menus" it was
referring to were the online tech support websites that
many companies' voicemail systems now direct callers to
for assistance, rather than the online help for software
applications. Compared to most of these websites, even
the most rudimentary port of a printed software manual
looks pretty good.
Gene Kim-Eng
------- Original Message -------
On
Fri, 8 Aug 2003 12:03:14 -0700 Sharon Burton-Hardin?wrote:
Looks like we are not doing as good a job as we want to. And consumers are
complaining. Good ammunition for those of us who need to convince our
clients/boss that it is important the help - and by extension the manual -
