RE: Another tragic case of not reading the manual

[John Posada <JPosada -at- book -dot- com>]

> But in this case, the user _is_ to blame. You have to wonder 
> what could be done to save someone willing to climb deep into 
> a machine where the temperature was 167F minutes before. It's 

You would be AMAZED at what unskilled workers will do if they think that by
not doing it, their job would be jeopardized, even if in reality, management
flips if it IS done.

My girlfriend manages a large number of unskilled staff (landscaping, pool
maintenance, HVAC, housekeeping, valets, boiler room, etc.)...she's
CONTINUALLY trying to second guess the extreme of anything she asks them to
do to protect them from hurting themselves.

The manual? You're assuming they can all read...don't make that assumption.

John Posada
Senior Technical Writer
Barnes&Noble.com
NY: 212-414-6656
Dayton: 732-438-3372
You see things; and you say "Why?" But I dream things that
never were; and I say "Why not?"
-----George Bernard Shaw,  Back to Methuselah, 1921


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