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> Now, because of pressure from the
> customer, all procedures begin with "Make sure Program X is
> running before starting the following procedure. Refer to [xref
> here] for instructions on how to start Program X." Duh? Evidently not.
And all will be well until you get a panicked call from some customer who
does not know the procedure for making sure that Program X is running.
I hearby state Baker's Paradox (and I expect to see it cited as such and
taught in all technical writing degree programs for now on):
Any procedure which anticipates every possible misunderstanding will be
incomprehensible to all users.
---
Mark Baker
Stilo Corporation
1900 City Park Drive, Suite 504 , Ottawa, Ontario, Canada, K1J 1A3
Phone: 613-745-4242, Fax: 613-745-5560
Email mbaker -at- ca -dot- stilo -dot- com
Web: http://www.stilo.com
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intended recipient and may contain confidential and privileged
information. Any unauthorized review, use, disclosure, copying, or
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recipient please contact the sender by reply email and destroy
all copies of the original message and any attachments.
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