Re: Heuristic evaluation of documentation?

[Dawn Whitlock <dawn -dot- whitlock -at- tait -dot- co -dot- nz>]

Eeek! Sorry. Hit Return which sent the message before I was finished!

-------
Hi Geoff

Thanks for your post in response to my query. I'll check the issue of TC that you
mention.

My intention is not to review draft documents per se (at least not at this stage)
but rather to heuristically evaluate some existing manuals so that I can determine
what has been done well and what we can improve on.

I agree. The article by Kath Straub was very interesting, and arrived in my inbox at
a very timely moment!

The STC SIG newsgroup have pointed me in the direction of Vesa Purho's "Heuristic
Inspections for Documentation - 10 Recommended Documentation Heuristics". See
http://www.stcsig.org/usability/newsletter/0004-docsheuristics.html.

Chauncey Wilson kindly pointed me in the direction of this article, which some
people may
find interesting and useful: http://www.teced.com/PDFs/kantner_HE_of_online_doc.pdf

Warm regards
Dawn

--
Dawn Whitlock
Senior Technical Author
Tait Electronics Ltd
Christchurch, New Zealand

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