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Subject:RE: Online Help Systems From:John Posada <JPosada -at- book -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Mon, 6 Oct 2003 16:51:53 -0400
> My company is looking to purchase an Online Help System. We are looking
> at WebWorks Professional 2003 and RoboHelp for FrameMaker (new program
> that was previously called Mustang). What are your thoughts about
> WebWorks vs. RoboHelp? Is there another program we should look at?
P.S. I might add that I'm far from impressed with eHelp's FlashHelp
technology. First, it looks like they are using it on their site, and it's
(a) slow and (b) more flash (as opposed to Flash) than substance. Second, to
require users to install a plug in to view Help is not user friendly at all.
There's a reason why interaction design experts eschep the use of Flash on
most web sites, and the ned for a non-universal (although mostly universal)
plug in is but one of those reasons. Lot's of marketing hype here, so it's
important to look past it and see just what it does provide--and what it
costs.
==========
Chuck..using RH4FM, I created several versions of a help system from a FM
book. Flash, which is an option in RH4FM, was one of them. I then moved it
to my laptop for viewing. I required no plugin.
John Posada
Information Hunter-Gatherer
Special Projects; Information Technology
Barnes&Noble.com
NY: 212-414-6656
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RoboHelp for FrameMaker is a NEW online publishing tool for FrameMaker that
lets you easily single-source content to online Help, intranet, and Web.
The interface is designed for FrameMaker users, so there is little or no
learning curve and no macro language required! Call 800-718-4407 for
competitive pricing or view a live demo at: http://www.ehelp.com/techwr-l3
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