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Re: Advice re: RoboHelp/RoboDemo maint. packs

Subject: Re: Advice re: RoboHelp/RoboDemo maint. packs
From: "Kelley Bennett" <ktbca57 -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 15 Oct 2003 16:19:08 -0400


I have bee very happy when my company purchases the maintenance plan of any kind... and I have found... with RH that they do work out... you are GUARANTEED x number of upgrades per year for that fee... and it generally provides some savings...

The support is a great side benefit to me... especially when I'm first using a new upgrade... but I have also found their email support (which is free) to be useful as well... just takes a bit longer.

As for RH Demo, my office mate (she is also our marketing person) just purchased RH Demo and she loves it. She's never used a RH product before... but she was well pleased with this one. She was able to create a great demo on the fly in a matter of hours that previously would have taken her days and days.

Keep an eye out for the online demonstrations. That should help with your evaluations.

Good luck.


From: "Lisa A. Roth" <roth -dot- lisa -at- jimmy -dot- harvard -dot- edu>
Reply-To: "Lisa A. Roth" <roth -dot- lisa -at- jimmy -dot- harvard -dot- edu>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Subject: Advice re: RoboHelp/RoboDemo maint. packs
Date: Wed, 15 Oct 2003 16:05:35 -0400


Hello there,

I am currently helping my company to evaluate our needs before (hopefully) purchasing RoboHelp and RoboDemo. To help me with this, I was hoping to hear a few opinions from the trenches. I am interested in hearing from anyone and everyone, but the opinions of people at small businesses are especially welcome.

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