RE: Re: Documenting the Ordering Process

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

Point taken.  However, it has been my experience that
most companies do the first part and not the second,
that is to say whatever process gets documented
durng the ISO certs usually ends up getting set into
stone for the rest of eternity and never changed even
if the people on the front lines regularly have to disregard it to get their jobs done.  In an ideal world,
one would document the process as-is and make the
necessary improvements before ever uttering "ISO."
I have yet to see this happen in any organization I've
ever worked in or with.

Gene Kim-Eng



------- Original Message -------
On
Mon, 3 Nov 2003 10:04:23 -0500 ?wrote:


The object of QA, ISO, Six Sigma, or any other of these systems is to produce
the SAME quality consistently. To do so, you document all processes AS-IS. If
you then determine quality is sub-par, you modify the process and document and
quantify all changes. That way you can be capable of determining if the product
quality is improved.


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