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I work with a fairly large group of technical writers. All of our writers need to report their number of "completes" to the management, and at the moment that figure is all that the managers see. Some writers produce loads of documents with minimal effort, and others produce a smaller number with large effort. Some people end up with 50 completes a quarter, and others might have less than 10. It isn't a very useful metric.
We've tried to document complexity level, but that is too vague. One person's complexity rating is not the same as how someone else would rate the same document.
How do other people track these things? Our writers are spread out all over the place, and the management doesn't necessarily sit in the same building (or state for that matter), so they need some good way to understand how things are going.
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