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Steve Jong wrote:
> Christine quickly concluded that no measurement of
> documents is valid, because they can all be perverted.
> . . . the informal solution is: you're kidding, right?
Not so fast, Steve. If that's the conclusion you drew from my post,
that's your conclusion, not mine.
My conclusion was *not* that "no measurement of documents is valid." As
I said in my post, measuring customer satisfaction and/or user reliance
on support could give us a valid measurement of documentation quality.
What I *did* suggest in my post was that the easiest ways to quantify
tech writer output--number of words, number of pages, hours per
page--are also the most meaningless.
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