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Has anyone out there had any experience in conducting a document post analysis, both from a customer point of view and from an internal point of
view (engineers, writers, marketing folks, etc.)...
I'd be most grateful to receive information on how to initiate this process and what to include, what not to include, and if you have some preset
documents that you would be willing to share that would be great (you can of course remove sensitive data).
Also, I'd be willing to share the info with those folks interested in the answers.
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