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I am helping a colleague gather some information. She is working on a project
for a transit agency. They are putting in automated
ticket vending machines with a CRT touch screen user interface, and she wants
to help them develop a good script for the screens.
Does anyone know of any good studies or "best practices" reviews about
developing friendly, usable screen prompt sequences for people using
automated vending machines (or any step by step thing, like on the web,
where it branches based on customer choices)?
I've searched the archives, but only came up with a thread on basic
terminology.
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