TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I am having a dispute with someone at work about what results operator's manuals typically get in customer satisfaction surveys. I claim that manuals traditionally get a lower grade than other things customers are asked about. My colleague seems unaware of that and before raising the issue I would like to back it up with some hard facts.
Does anyone have any links or text passages backing up my view? Or am I totally wrong?
