RE: Print vs Online versions of same manual

["technicoid" <technicoid -at- cableone -dot- net>]

>Why do you strip the conceptual information out of the online help?

Let me rephrase that: we strip the *excess* conceptual information out
of the help. The help system is focused on tasks rather than theory, and
our intent is to help users find what they need to finish their tasks
quickly. The conceptual info in its totality is included in the user
guide, which can be launched from the footer of each topic.

The application is a POS/accounting system, and the potential for
conceptual overload is great. Most of our users simply need to finish
the task they're doing, not to understand the subleties of double-entry
accounting. Those who need more detail (typically the sys admin or
accountant) are more likley to refer to the user guide and print
chapters they need.

Bill 
technicoid -at- cableone -dot- net




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