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Gene Kim-Eng [mailto:techwr -at- genek -dot- com] writes:
> Every company "values" quality, it's just that they quantify
> its value to them. Customers do the same thing when they
> decide what they're willing to pay for. Your company's
> objective is to stay in business by aligning its values for
> quality with those of its targeted customers. Your
> objective, assuming that you want to work with that company
> on an ongoing basis, is to do the same with yours
For many folks, that's a tough one. The desire to do the best job, to
provide the best product sometimes needs a reality check. I worked with
a woman who worked six months of 12-14 hour days, 7 days a week to write
a macro reference to Excel, back in the '80s. It was a great book, but I
dunno if the end users really could tell any difference in quality or
completeness.
> (unless,
> that is, you can somehow raise your company's quality values
> by convincing management that better quality will result in
> higher profits through more customers or lower costs; if you
> figure out a surefire way to do that, let me know).
I don't. I wish I did. OH gawd, do I wish I knew how to do that easily.
It is always a long process of education and cooperation with other
folks on the team to even make a stab at it.
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