RE: help

["John Posada" <JPosada -at- isogon -dot- com>]

Make the web site so bad that they can't find anything without reading
the help?

Seriously...help is there for when they need help...the help is not the
reason they come to the site. Ideally, the web site is so well designed
that the help is not needed.

John Posada
Senior Technical Writer
Isogon Corporation
http://www.isogon.com
  "Realizing Your Business Goals 
   Through Software Asset Management"

-----Original Message-----
Subject: help


Anyone know of studies/articles that discuss how to get users to read
your help documentation?

I've written new user guides for various sections of a naval medical
website and am now trying to determine best practice/method to get our
user community to read them!


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