RE: Documenting installers?

Subject: RE: Documenting installers?
From: Brian Jennings <BrianJennings -at- cougarmtn -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 20 May 2004 10:46:32 -0600


<<So your installation instructions can be as follows:
1. Things you need to know or do before installing
2. Options to think about before you run the installer.
3. Put away the manual and run the installer.>>

In principle I completely agree. However, in my case I am documenting an
install of a product that can be networked and while this scenerio works
perfectly for that, it does not work as well for the network installation.

Still, even on the network install I only need to include instructions on
parts of the process but it seems that once I comment on any part of the
install process the user then gets antsy and insecure if other parts are not
documented. Maybe it's a matter of trust. If I must provide external
documentation on any part of the install, then the user must wonder about
the rest. I.e. if they can't trust what they see on the screen for
everything they need to know in one section of the install, how can they
trust the rest. It seems an assurance issue more than anything.

Brian



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