RE: upload/download terminology

["Goldstein, Dan" <DGoldstein -at- DeusTech -dot- com>]

You heard it second-hand, you weren't there... I think I'm getting a whiff
of Urban Legend here.

> -----Original Message-----
> From: Dick Margulis 
> Sent: Tuesday, June 08, 2004 9:44 AM
> To: TECHWR-L
> Subject: Re: upload/download terminology
> 
> True story. A few decades ago a large company known by its two-letter 
> initials got a contract that had to do with the NYC subway system. My 
> recollection (this is second-hand; I wasn't there)...
>
> Part of this program (because the contract 
> required it) involved validation of the documents with real live 
> maintenance workers.
> What the doc team learned through this validation testing was 
> that they 
> had to include drawings, complete with hands and directional 
> arrows, to 
> instruct people in (a) which direction to turn a light bulb to 
> remove it; 
> (b) which direction to turn a light bulb to replace it; (c) which 
> direction to turn a screwdriver to remove a screw; (d) which 
> direction to turn a screwdriver to replace a screw...

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