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> What the doc team learned through this validation testing was that
> they had to include drawings, complete with hands and directional
> arrows, to instruct people in (a) which direction to turn a lightbulb
> to remove it; (b) which direction to turn a lightbulb to replace it;
> (c) which direction to turn a screwdriver to remove a screw; (d) which
> direction to turn a screwdriver to replace a screw. Needless to say,
> the doc project grew way beyond what anyone had estimated. My point,
> though, is that while _you_ may conclude that "the rest are candidates
> for additional education of some sort," your _customer_ may come to a
> different conclusion altogether.
They could have solved all of this with one big note at the beginning
of the manual:
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