Re: Crispy around the edges

["Mike Bradley" <mbradley -at- techpubs -dot- com>]

> I actually have a preface that explains all of the buttons in the help
> and also tells the user how the help system operates.  It also
> explains the typographical conventions and how the online help is
> organized.  There is only so much hand holding you can do. At some
> point you have to expect the user to be able to at least be bright
> enough to click the help button to figure out how the search interface
> works.

I always do that, too, and it's in the top level of the help TOC. Still, few
users read it--they do not approach our work in the same way that we do. I
get better results with the buttons. And, sure, you could put just one
button there and have it open a summary of the help features.


= Mike Bradley
   www.techpubs.com



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