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Re: What does Bugzilla look like in action?

Subject: Re: What does Bugzilla look like in action?
From: Chuck Martin <cm -at- writeforyou -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 16 Aug 2004 15:08:09 -0700


Nora Merhar wrote:

I would think it would be NICE, and a goal for most TWs not to be
segregated from the developers, and to have your issues right there and
available to be seen by them.

Just like it would be NICE if people, say, stopped at red traffic lights?

Uh, no, user assistance is an important and integral part of project development, not something NICE to have that's tacked on at the end.


I don't see how the response marginalizes or trivializes the help
developers at all. It seems reasonable enough.

Well, then perhaps we don't need, say, TECHWR-L. We can create one big mailing list that deals with all areas and issues of product development, and tech writers can post their questions and issues there.

Good luck finding what you posted two days ago among the thousands and thousands of inquiries and replies..


I have to say that EVERYWHERE I have worked, the engineers/developers have
always been, to lesser and greater degrees, very helpful AS LONG AS I CAME
TO THEM WITH FOCUSED QUESTIONS AND AVOIDED WASTING THEIR (and my) TIME. I
really can't figure out where all this TW inferiority-complex stuff keeps
coming from.


Sooooo....paging through hundreds and hundreds of non-tech writing posts to find the ones relevant to my work isn't a waste of time? A technical writer's time is just as valuable as a programmers, or QA, etc.

Oh, and you want to know where it came from? Well, I have a project plan in-hand at this very moment for a project that's underway. Amazingly, three are line items for documentation. Also amazingly, there are work estimates for those line items. Amazing because I was never asked to scope out my part of the project. The numbers were pulled from thin air. (From what I know of the project, the numbers are low as well, a reflection of how project managers often regard the work we do as "just" writing.)

--
--
Chuck Martin
User Assistance & Experience Engineer
twriter "at" sonic "dot" net www.writeforyou.com

"I see in your eyes the same fear that would take the heart of me.
The day may come when the courage of Men fail, when we forsake our
friends and break all bonds of fellowship. But it is not this day!
This day, we fight!"
- Aragorn

"All you have to decide is what to do with the time that is given you."
- Gandalf

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