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I believe they are completely correct that Word documents are about the *worst* thing for these cases. In fact, careless use of Word can prove disastrous, especially when docs are edited but "track changes" is enabled.
Now, putting it on the Intranet. What product to use seems to depend upon what your preferred output migtht be. Now that Macromedia owns RoboHelp, they should be fairly reliable at suggesting which is better for your purposes...although, of course, there are other contenders if you were open to them.
When you speak of "application processors"...are they using a particular program or set of programs to do their work? If so, are these Web applications or do they reside on the processor's workstation? That would determine the sort of output you select. RoboHelp has a Web-based help output as well as being able to produce Microsoft "HTML Help" (the compiled .chm variety). Whether it has advantages over Dreamweaver at the moment for this, I must leave to the many others that are more current with RoboHelp than am I.
David
Presently "between gigs" as a technical, marcom, and corporate writer/editor/trainer
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