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Re: User research

Subject: Re: User research
From: Dick Margulis <margulisd -at- comcast -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 04 Nov 2004 10:55:14 -0500


A.H. wrote:

Hey, all,

Ideally, user resarch is performed before the
software you're goingto document is created.
Unfortunately for us that wasn't the case. We were
under pressure to create a program, so user research
was put on hold to be able to concentrate all efforts
on app. develpment. Now we have the chance to do it
right (the way it should have been done in the first
place). Has this happened to anyone? What did you do?


It's an old story.

"Hey, Bob, why don't you get a head start on writing code; I've got a meeting next month to find out what the customer wants."

I agree with Peter. Failure is assured.

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References:
User research: From: A.H.

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