query re help

["James Jones" <doc-x -at- earthlink -dot- net>]

This person I know said something to me the other day and I thought that
it might be interesting to present it to the techwr-l community. He was
complaining again about what he sees as a low quality, in general, of
the instructions and technical instructions that people get with things.
Then he said that he can never use computer help because it's never
helpful. He said, 'Don't you agree?' To which I said no. I said that
computer help is generally helpful to me, but it does vary in quality. 
  This person is over 60 and only uses computers in his work. Never at
home. 
I gather that it has been difficult for him to get accustomed to
computer technology in the office. 
  My question is, is it common for people (who are in this group, who
are over 60 and who had trouble learning computers) to have such a large
complaint against computer help?

Jim Jones

TECHNICAL writing |editing |illustration 
Chinese, German, Spanish to English translation
cartooning |schematics |Chinese characters |other
http://www.tinyurl.com/4arjc



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ROBOHELP X5 - SEE THE ALL NEW ROBOHELP X5 IN ACTION!

RoboHelp X5 is a giant leap forward in Help authoring technology, featuring all new Word 2003 support, Content Management, Multi-Author support, PDF and XML support and much more! View an online demo: http://www.macromedia.com/go/techwrldemo

---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.