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Subject:use cases - what are they good for From:"Neumann, Eileen" <ENeuman -at- franklintempleton -dot- ca> To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Tue, 11 Jan 2005 10:52:42 -0500
Hi Tech Whirl,
Does anyone use 'use cases' to develop / write procedures? I've been investigating this topic, and it seems that use cases are very good for explaining how various systems and / or people interact. However, I'm thinking that they are not going to be of use to my type of documentation. I am writing a user guide for processors in a financial institution - basically giving them instructions on how to perform various tasks on a large database. The goal is having easy to understand task based instructions. The procedure is written from a processor's point of view.
The business recovery division of my company swears by use cases. The material they produce however is not at all user friendly however, as it's written at such a high level. They do have different goals and a different audience than I do.
Use cases are appealing to me in that they give me a standard method of analyzing procedures, instead of just starting to write and hoping for the best. However, the results that I have seen aren't at all what we require for procedures.
I'd like to know anyone's experience with use cases. Are they perhaps suited to IT only?
Thanks for your help,
Eileen Neumann
Franklin Templeton Investments
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