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My experience with IM is that there are definitely some ideas there
worth implementing. What concerns me about it is the tendency of
people I have met who have taken the training to sound a bit like
Scientologists when they talk about it...
> First, Information Mapping. In procedures, the IM paradigm involves a
> topic head with a brief explanation of the procedure, followed by the
> steps involved, followed by a more in-depth discussion of what is
> being done and why. This covers a single "chunk" of information, in
> this case a single procedure.
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